Privacy Policy

Introduction:

Bidride ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing and parcel delivery services through our mobile application and website. By using Bidride, you agree to the terms of this Privacy Policy.

Information We Collect:

1. Personal Information:

   • Registration Information: When you sign up for an account, we collect personal information such as your name, email address, phone number, and password.
   • Profile Information: We collect additional information to enhance your profile, such as a profile picture, vehicle details (for drivers), and bio.
   • Payment Information: We collect payment details, including credit/debit card information, to process transactions.

2. Usage Information:

   • Ride and Delivery Details: We collect details about your rides and deliveries, including pick-up and drop-off locations, ride history, and delivery items.
   • Location Data: We collect real-time location information to provide accurate and efficient services.
   • Device Information: We collect information about the device you use to access our services, including hardware model, operating system, and mobile network information.

3. Communication Information:

   • Customer Support: We collect information when you contact our customer support, including your name, email address, phone number, and the content of your communication.
   • In-App Messaging: We collect information from in-app messages between users and drivers.

How We Use Your Information:

1. Providing Services: To facilitate ride-sharing and parcel delivery services, process payments, and manage your account.
2. Improving Services: To analyze usage patterns, enhance service quality, and develop new features.
3. Communications: To send you notifications, updates, and promotional offers, and to respond to your inquiries.
4. Safety and Security: To ensure the safety and security of our users and services, including verifying identities and preventing fraud.
5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

How We Share Your Information:

1. With Service Providers: We share your information with third-party service providers who assist us in delivering our services, including payment processors, cloud storage, and analytics providers.
2. With Other Users: For drivers and users to facilitate rides and deliveries, including sharing contact and location information.
3. For Legal Reasons: To comply with legal requirements, enforce our policies, and protect our rights and the safety of our users.
4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Choices:

1. Account Information: You can update or delete your account information through the app settings.
2. Location Information: You can manage location permissions through your device settings.
3. Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email.

Data Security:

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Children’s Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bidride.com Phone: +1 (800) 123-4567 Address: 1111B S Governors Ave STE 20923, Dover, DE 19904, USA